F.A.Q' s & ORDERING

Coronavirus (COVID-19)  We are very conscious of the unfolding situation around us but wish to inform you of the measures that Interior Gifts are putting in place to ensure the safety of our customers which is our top priority, whilst continuing to operate as usual as we are a family business.  We are closely following government advice and we have heightened our already rigorous cleaning procedures as well as following best practice guidelines to help reduce the spread of the virus. In the meantime, please be assured that we are still operating as normal and will continue to do so for as long as possible.  Our couriers are now offering contact free delivery options, there is no need to physically sign for packages.  Our couriers have also put in place stringent health and cleanliness procedures for the safety of staff and householders. As the situation evolves, we will of course, keep you updated. Please don’t hesitate to contact us if you have any concerns or questions. 

How do I make an order?

Please browse our shop and select which items you would like to purchase.  Once you have chosen, click the "add to basket" button.  To see what is in your basket, click on the shopping trolley icon in the top right hand corner of the screen, by clicking here you can also reach the checkout.  Adding items to your basket is also an excellent way of comparing products as each product image will appear next to the description.  You can then delete items as appropriate.

If you have any questions about any products or experience any problems with ordering please contact us. If you would prefer us to give you a call back rather than emailing you, please let us know your phone number in the email contact box.

How long will my order take to arrive?

We only list products that are in stock and available for immediate dispatch (unless specifically stated otherwise on the listing) [artwork is an exception to this] and we aim for same or next day dispatch.  Please see 'delivery and returns' for delivery options available and the estimated time in transit.  On the rare occasion that an item is found to be out of stock we will contact you immediately.

Do I need to create a customer account to order from you?

No, although at checkout you do have the option of creating a customer account with us.  If you choose to do this, when you re-visit Interior Gifts you will be able to log on and access your details, making future purchases quicker and easier.

Is the payment information I enter secure?

Yes, we have a SSL Checkout certificate which is a validation of a web page's security.  You will see the official, green, 'safe' padlock in the address bar on your web browser when proceeding through the checkout process. 

How much do you charge for delivery?

Please click delivery and returns for all delivery information including our 'free' delivery service.

Can I collect my items?

Yes, collection can be organised by appointment from our Hoar Cross office (near Burton-on-Trent).  Please check out using the 'collection' postage option (£0.00 cost) and then email us or use our contact us page to organise this, we can then ensure your goods are ready for you. SORRY BUT THIS OPTION IS NOT AVAILABE AT THE CURRENT TIME DUE TO THE CORONAVIRUS OUTBREAK.

Do you deliver internationally?

Yes, we ship most* of our items internationally, you can place an order through the website for the following Countries:

Austria, Belgium, Czech Republic, Denmark, Finland, France, Germany, Hungary, Italy, Luxembourg, Netherlands, Portugal, Spain, Sweden, Republic of Ireland. Please see 'delivery and returns' for delivery prices and time in transit.

*All of our textiles and most of our home accessories range is suitable for International Shipping, we would ask you to send us a quick email to confirm and we will reply promptly. Unfortunately, we cannot ship very large items, Framed Artwork and certain fragile sculptures Internationally.

For the United States, Canada and Australia, there is a price on the website for shipping Textiles (per item).  For other items or multiple items please email us as below.

When ordering internationally, you will find a drop down destination menu/box on the first page of the checkout under 'delivery' on the right hand side, here you can select the destination country for shipping and this will then show the price for shipping.  If you happen to miss this, the system will automatically show the shipping price once you have completed the address section on the next page of the checkout.

For other countries not listed, please email [email protected] with the items you are interested in and where you would like us to send them and we will get back to you with our keenest postal quote.

Please note we cannot be responsible for any customs charges which might be applied to your goods.

Can I send a gift to a different address?

Yes, if you would like your items delivered to a different address (such as your work address or a friend's address if your item is a gift), please fill in the recipient's Delivery Address details during checkout (this comes first) and then under 'Billing' uncheck the box for 'Use my delivery address for my billing address' and fill your own details in here, this needs to be the name & address that the payment method used is registered to. For certain items a signature will be needed on delivery.

Do you offer Gift Wrapping/Gift Message?

Yes, as a way of helping with the current Coronavirus situation, if you are sending a gift to someone at a different address, we are currently offering FREE GIFT WRAPPING, simply fill in the billing address and the delivery address at the point of checkout, pop a note in the 'Special Instructions Box' and we will do the rest, your gift will be delivered to the recipients door.  Let us know if you would like to add a personalised note, you can also type these details in the Special Instrucions Box.  We will not add any paperwork or pricing when we know we are sending a gift;

How do I track the progress of my order?

You will receive a series of emails to update you on the progress of your order, including an order acknowledgement that your order has been successfully received and also when your order has been dispatched.  If you do not receive these, firstly, please check your spam folder, if you cannot find our correspondence there please contact us by phone, message or email.

What is your returns policy?

We want you to be happy with your purchase and are happy to offer a refund (please notify us within 10 days of receiving the item and return the item within 14 days) if for any reason the product does not meet with your expectations.  Please see our delivery and returns section for full details.

Do you offer advice on product maintenance and aftercare?

Yes, we sometimes have additional aftercare information on the products we sell, please click here to be taken to taken to the page.

Are you VAT registered?

Yes, we are VAT registered and provide invoices with Vat separately displayed.