Delivery

Terms of Use for Delivery

UK Mainland - DELIVERY INFORMATION & COSTS

All deliveries over £50 are free of charge ( for UK Mainland Deliveries). Please contact us for other zones, we try and keep postage the same wherever possible.  Please see 'Standard  UK Delivery' below for delivery times.

Standard UK delivery is £4.96 per order ( for UK Mainland Deliveries).  Please allow 4-10 working days for standard UK delivery, although we aim for delivery within 2-4 working days. For Artwork please allow 7 - 21 working days, although we aim for 7 - 10 working days. Working days exclude weekends and bank holidays. (These estimates may be extended around busy times such as Christmas)

Express delivery is £8.96 per order  (for UK Mainland Deliveries). Please order by 9.30 am for next day delivery.  Orders placed on Friday by 9.30 am will be delivered on Monday. Orders placed on Saturday and Sunday will be collected on Monday and delivered on Tuesday. Our couriers do not collect or deliver on bank holidays. CORONAVIRUS UPDATE:  We are still operating Express Delivery and doing everything we can to fulfill orders in the timescale as shown above, however the current situation is making life a little more challenging and therefore Express delivery will always be prioritised but cannot be guaranteed as all the couriers are experiencing problems from time to time.

Collection from Hoar Cross is Free (by appointment) so if you are local and would like to collect your order, please email us (or use our contact us page) to organise a time in order that we can ensure your items are ready.

Saturday Delivery is £15.00 for orders over £50 and £18.50 for order under £50.00 this service is for UK Mainland Deliveries only. Please order before 9 am on Friday to be sure this service is available.

Delivery to non UK Mainland, Scottish Highlands & Islands, Channel Islands, Isle of Wight, Isle of Man and Northern Ireland - please contact us via email and we will promptly give you our keenest quote for delivery, we try to keep prices the same whenever possible. We can often retain our Mainland UK prices for items/orders less than 2kg and send via Royal Mail.  For larger items or fragile parcels please email prior to ordering, alternatively we can contact you once your order has been received if we need to send your order with a suitable courier service which may cost a little more.

Notifications - You will receive an email from us confirming your order (please check your spam file if it does not come through).  We aim to dispatch as quickly as possible and we will send an email notification once your item has been dispatched.  Our couriers should then be in touch with tracking information but please email us if you do not receive this. We use standard postal services/couriers such as DPD, DHL or Royal Mail.  A signature is required for certain items.  

If you have not received your item within 14 days of order it is important that you contact us so that we can investigate this with the courier.

We update our stock levels continually.  In the unlikely event a product is out of stock or will be delivered later than expected, we will contact you by email or phone as soon as possible.

Our couriers will make three attempts at delivery after which time the goods may be returned to us, please refer to our general 'terms of use' section for further information.

OFFSHORE CUSTOMS REQUIREMENTS

We now require a customers National Insurance number or Social Security number for offshore and some other non UK Mainland parcels to enable us to fulfill the new customs requirements.  If you are in the Channel Islands or Northern Ireland please provide this in the 'Any special Instructions' box at the point of checkout.   

CUSTOMER DELIVERY REQUESTS 

If you would like your items delivered to a different address (such as your work address or a friend's address if your item is a gift), please fill in the delivery address option during checkout (uncheck the box for 'Use my billing address for my delivery address').  For certain items a signature will be needed on delivery.

If you would like our courier to leave your parcel in a 'safe place' (such as with the neighbour/in the porch etc') then please add this information in the 'Special Instructions' section during checkout.  We are happy to pass these notes on to the courier but in these circumstances 'Interior Gifts' cannot be held responsible for the safety of these items once the courier has left.  

ATTEMPTED DELIVERY

Please ensure that the delivery details given at the point of order are correct as, although we do our best to check, we cannot be responsible if goods are returned to us due to an incorrect or incomplete delivery address.  Our couriers will make a minimum of two attempts at delivery and leave a card to give details of this, after which time if no contact is made within 5 days of the second delivery attempt, the parcel is likely to be returned to us, which may result in further re-delivery costs, please see our 'terms of use' page for further details should this occur.  

Please see our F.A.Q's page for ordering information.