F.A.Q' s & ORDERING
How do I make an order?
Please browse our shop and select which items you would like to purchase. Once you have chosen, click the "add to basket" button. To see what is in your basket, click on the shopping trolley icon in the top right hand corner of the screen, by clicking here you can also reach the checkout. Adding items to your basket is also an excellent way of comparing products as each product image will appear next to the description. You can then delete items as appropriate.
If you have any questions about any products or experience any problems with ordering please contact us. If you would prefer us to give you a call back rather than emailing you, please let us know your phone number in the email contact box.
How long will my order take to arrive?
We only list products that are in stock and available for immediate dispatch (unless specifically stated otherwise on the listing) [artwork is an exception to this] and we aim for same or next day dispatch. Please see 'delivery and returns' for delivery options available and the estimated time in transit. On the rare occasion that an item is found to be out of stock we will contact you immediately.
Do I need to create a customer account to order from you?
No, although at checkout you do have the option of creating a customer account with us. If you choose to do this, when you re-visit Interior Gifts you will be able to log on and access your details, making future purchases quicker and easier.
Is the payment information I enter secure?
Yes, we have a SSL Checkout certificate which is a validation of a web page's security. You will see the official, green, 'safe' padlock in the address bar on your web browser when proceeding through the checkout process.
How much do you charge for delivery?
Please click delivery and returns for all delivery information including our 'free' delivery service.
Can I collect my items?
Yes, collection can be organised by appointment from our Hoar Cross office (near Burton-on-Trent). Please check out using the 'collection' postage option (£0.00 cost) and then email us or use our contact us page to organise this, we can then ensure your goods are ready for you.
Do you deliver internationally?
Yes, we ship most* of our items internationally, you can place an order through the website for the following Countries:
Austria, Belgium, Czech Republic, Denmark, Finland, France, Germany, Hungary, Italy, Luxembourg, Netherlands, Portugal, Spain, Sweden, Republic of Ireland. Please see 'delivery and returns' for delivery prices and time in transit.
*All of our textiles and most of our home accessories range is suitable for International Shipping, we would ask you to send us a quick email to confirm and we will reply promptly. Unfortunately, we cannot ship very large items, Framed Artwork and certain fragile sculptures Internationally.
For the United States, Canada and Australia, there is a price on the website for shipping Textiles (per item). For other items or multiple items please email us as below.
For other countries not listed, please email [email protected] with the items you are interested in and where you would like us to send them and we will get back to you with our keenest postal quote.
Please note we cannot be responsible for any customs charges which might be applied to your goods.
Can I send a gift to a different address?
Yes, if you would like your items delivered to a different address (such as your work address or a friend's address if your item is a gift), please fill in the delivery address option during checkout (uncheck the box for 'Use my billing address for my delivery address'). For certain items a signature will be needed on delivery.
Do you offer Gift Wrapping/Gift Message?
We hope to offer a full gift wrapping service on most of our items in the near future. In the meantime, if your item is a gift that is being shipped straight to the recipient, we offer a complimentary 'presentation wrap' and 'personalised message' service (this is not always possible on very large or bulky items). The presentation wrap is quality brown kraft paper carefully tied with rustic twine with an added personalised gift tag. You can add this request and message in the "Any Special Instructions" box at the point of checkout. If we receive an order that we think may be a gift (different delivery name and address) then we will not include the invoice/receipt in the parcel unless you advise us otherwise.
How do I track the progress of my order?
You will receive a series of emails to update you on the progress of your order, including an order acknowledgement that your order has been successfully received and also when your order has been dispatched. If you do not receive these, firstly, please check your spam folder, if you cannot find our correspondence there please contact us by phone, message or email.
What is your returns policy?
We want you to be happy with your purchase and are happy to offer a refund (please notify us within 10 days of receiving the item and return the item within 14 days) if for any reason the product does not meet with your expectations. Please see our delivery and returns section for full details.
Do you offer advice on product maintenance and aftercare?
Yes, we sometimes have additional aftercare information on the products we sell, please click here to be taken to taken to the page.
Are you VAT registered?
Yes, we are VAT registered and provide invoices with Vat separately displayed.