Delivery and Returns

Terms of Use for Delivery and Returns

UK Mainland - DELIVERY & COSTS

All deliveries over £50 are free of charge ( for UK Mainland Deliveries).  Please contact us for other zones, we try and keep postage the same wherever possible.  Please see below for delivery time.

Standard UK delivery is £3.96 per order ( for UK Mainland Deliveries).  Please allow 3-6 working days for standard UK delivery, although we aim for delivery within 2-4 working days. For Artwork please allow 7 - 21 working days, although we aim for 7 - 10 working days. Working days exclude weekends and bank holidays. (These estimates may be extended slightly around busy times such as Christmas)

Express delivery is £8.96 per order for orders up to £50.  Orders over £50, Express Delivery is £5.96 (for UK Mainland Deliveries). Please order by 10.00 am for next day delivery.  Orders placed on Friday by 10.00 am will be delivered on Monday. Orders placed on Saturday and Sunday will be collected on Monday and delivered on Tuesday. Our couriers do not collect or deliver on bank holidays.

Collection from Hoar Cross is Free (by appointment) so if you are local and would like to collect your order, please email us (or use our contact us page) to organise a time in order that we can ensure your items are ready.

Collection from a 'Collect+ Store' - if you are busy working 9-5 or not usually at home to receive deliveries and cannot give a 'safe place' or neighbour with whom to leave the parcel, then it is possible for us to send parcels using the Collect+ network of stores, there is usually a store within a mile of most people.  This would mean that you can collect the parcel when it suits you, the stores are usually open 7 days a week from early 'till late. Unfortunately we cannot send our larger or very fragile items using this service as the box size limit is 60 cm x 50 cm x 50 cm and delivery is 3-4 working days. If you think this service will suit you, please email us with the product(s) of interest and your postcode and we will send you a link to choose your nearest store. Costs for this service are the same as for our Standard UK delivery above.

Saturday Delivery is £18.50 (UK Mainland Deliveries). Please order before 9 am on Friday to be sure this service is available.

Delivery to non UK Mainland, Highlands and Islands please contact us via email and we will promptly give you our keenest quote for delivery, we try to keep prices the same whenever possible. Standard delivery for Northern Island is usually the same as above.

You will receive an email from us confirming your order.  We aim to dispatch as quickly as possible and we will send an email notification with tracking numbers once your item has been dispatched.  We use standard postal services/couriers such as DPD, UK Mail or Royal Mail.  A signature is required for certain items.  

We update our stock levels continually.  In the unlikely event a product is out of stock or will be delivered later than expected, we will contact you by email or phone as soon as possible.

Our couriers will make three attempts at delivery after which time the goods may be returned to us, please refer to our general 'terms of use' section for further information.

INTERNATIONAL SHIPPING To the following Countries - DELIVERY & COSTS

We can ship most* but not all our items to the following countries, please email us - [email protected]

Belgium, Germany, Netherlands: (please allow approx 2-4 working days for delivery)

Goods Total up to - £100 - £10

Goods Total £101 - £200 - £15

Goods Total £201 - £300 - £20  thereafter approx 8% of goods value.

France, Luxembourg, Republic of Ireland: (please allow approx 2-4 working days for delivery)

Goods Total up to - £100 - £12

Goods Total £101 - £200 - £18

Goods Total £201 - £300 - £24 thereafter approx 10% of goods value.

Austria, Denmark: (please allow approx 3-5 working days for delivery)

Goods Total up to - £100 - £15

Goods Total £101 - £200 - £22.50

Goods Total £201 - £300 - £30.00 thereafter approx 12% of goods value.

Czech Republic, Italy, Spain: (please allow approx 3-7 working days for delivery)

Goods Total up to - £100 - £17

Goods Total £101 - £200 - £25.50

Goods Total £201 - £300 - £34.00 thereafter approx 14% of goods value

Finland, Hungary, Portugal, Sweden: (please allow 4-8 working days for delivery)

Goods Total up to - £100 - £22

Goods Total £101 - £200 - £33

Goods Total £201 - £300 - £44 thereafter approx 16% of goods value

For other countries not listed, please email us - i[email protected] - and we will give you our keenest price for shipping.

*We can ship most of our items internationally for these rates but would ask you to email us first if the items are either large or heavy to check whether the item is suitable (re: size, weight, construction etc) for shipping to a particular destination. If you wish to order multiple quantities of the same item, please email us as we may be able to provide a keener price for shipping. Unfortunately, we cannot ship Framed Art and certain fragile sculptures internationally.

PLEASE NOTE: Our Couriers require a telephone number for all international deliveries, thank you.

NB: Interior Gifts will not be held responsible for any Customs Charges/Duties/Taxes/Import fees relating to any items sent internationally or to non-uk mainland destinations.

RETURNS POLICY

We carefully select our products and hope that you will be delighted with your purchase.  All products are covered by our 14 day money back guarantee.  We understand that occasionally you may wish to return an item.  We are happy to refund the cost of the item (excluding delivery costs) or offer a replacement of something more suitable. If you would like a refund, we would ask you to follow the procedure below:

  • If you wish to return an item, please notify us in writing or via email within 14 days of the day you received your goods.
  • Please return the goods to us within 15 days of the day you originally received your goods.
  • The goods must be returned to us in the same condition they were sold (ie. unopened, unused and unsullied), including all original packing and materials.
  • Please provide a valid receipt or proof of purchase with the returned goods.

The purchase price will be refunded within 7 days of receipt of the returned goods provided the conditions above have been met. Unfortunately it is not possible to refund "special orders" that have been requested specifically for a customer.

Returns address:  Interior Gifts, The Stables, Roundhill, Becks Lane, Hoar Cross, Burton-on-Trent, Staffs DE13 8RF

 DAMAGED ITEMS

We make every effort to ensure your goods arrive in tip top condition.  In the unlikely event your item arrives damaged, please contact us via email or on our contact form within 24 hours and we will arrange a full refund or replacement where possible. After this time we cannot accept responsibility for any damage reported. We may ask you to take a photo of the damaged item and the packing materials in which it arrived in order that we can make any necessary improvements to the way we package our items in the future.

CUSTOMER DELIVERY REQUESTS

If you would like your items delivered to a different address (such as your work address or a friend's address if your item is a gift), please fill in the delivery address option during checkout (uncheck the box for 'Use my billing address for my delivery address').  For certain items a signature will be needed on delivery.

If you would like our courier to leave your parcel in a 'safe place' (such as with the neighbour/in the porch etc') then please add this information in the 'Special Instructions' section during checkout.  We are happy to pass these notes on to the courier but in these circumstances 'Interior Gifts' cannot be held responsible for the safety of these items once the courier has left.  

 

Please see our F.A.Q ' s page for ordering information.